Returns & Refunds Policy
At MYKOOD, we believe peace of mind is essential.
That’s why we offer a no-questions-asked return and exchange policy for
our shoes and other MYKOOD products, under the conditions outlined below.
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Return & Exchange Window
Returns or exchanges are accepted within 14 days from the date of delivery.
After this period, we are unfortunately unable to accept returns or exchanges
based on personal preference (such as color or size).
If you experience an issue with size, color, or fit, simply contact us.
We will arrange an exchange or return without unnecessary questions, provided
the product is returned in its original condition.
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Product Condition
Returned items must be:
• Unworn and undamaged
• Returned with the original suitcase and all included accessories
• Free from alterations, cuts, paint, water damage, or misuse
Items damaged due to misuse, modification, or improper handling are not
eligible for return or refund.
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Damaged or Defective Products
If your shoes arrive damaged during transport or if the integrated
technology does not function properly, we will replace the product
immediately — no questions asked.
Technology issues can happen, and when they do, we take full responsibility.
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How to Start a Return
To request a return or exchange, please contact our support team via the
Contact page and select the appropriate inquiry category.
Our team will guide you through the process quickly and simply.
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Free Shipping Policy
MYKOOD offers free worldwide shipping on the initial delivery of shoe
orders.
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Exchanges (Size or Color)
For exchanges due to size or color preference, return and reshipping costs
are the responsibility of the customer.
Free shipping applies only to the original shipment.
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Returns & Refunds
For returns requested without any product defect, return shipping costs are
the responsibility of the customer.
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Defective or Incorrect Products
If a MYKOOD product arrives damaged, defective, or incorrect, MYKOOD will
cover all return and replacement shipping costs.
MYKOOD.