warranty policy

MYKOOD One-Year Limited Warranty

MYKOOD products are designed with care, precision, and integrated
technology.
To ensure peace of mind, we provide a one-year limited warranty covering the
SmartPulse technology integrated into MYKOOD shoes.

Warranty Coverage

 

The MYKOOD warranty covers:
• The SmartPulse System and integrated electronic components
• Manufacturing defects or failures occurring under normal and
intended use
• Technology malfunctions that occur within 12 months from the date
of delivery

If the integrated technology stops functioning during this period, and no
misuse is identified, the product will be replaced.

What Is Not Covered

This warranty does not cover damage caused by:
• Water exposure, immersion, or excessive humidity
• Fire, heat, or exposure to extreme conditions
• Physical damage, impact, crushing, or improper storage
• Unauthorized modifications, repairs, painting, dyeing, or alterations
• Use outside the intended purpose (e.g. climbing, extreme sports,
industrial use)
• Improper charging, electrical misuse, or use of non-approved
accessories
• Normal wear and tear of materials unrelated to the technology
In short: the warranty covers technology failure, not misuse or abuse.

Assessment Before Replacement

Before any replacement, MYKOOD reserves the right to:
• Inspect the returned product
• Verify that the technology failure was not caused by misuse,
alteration, or external damage
This assessment is standard practice and protects both the customer and
the brand.

Replacement Process

If a defect is confirmed:
• The customer returns the product
• MYKOOD replaces the pair with an equivalent model
• Shipping costs are covered by MYKOOD for confirmed warranty
cases
How to Request Warranty Support
To request warranty service, please contact our support team via the Contact
page and select the appropriate inquiry category.
Our team will guide you through the process clearly and efficiently.

MYKOOD.